Authors: [Article:150965 "Richard Wilkes"] and [Article:150966 "Gary Bates"], Steps Drama Learning Development The line manager's role
Difficult topics of conversation
The importance of addressing difficult issues promptly
The consequences of failing to address the issue
The conversation: five key tips
prepare
communicate
listen
explore
agree action
Dealing with an employee's difficult attitude
Following the meeting
Test yourself
Introduction
This line manager briefing gives guidance on good practice when conducting difficult conversations, to give line managers the confidence to tackle difficult issues and to ensure the success of the conversation. It covers the importance of dealing with difficult issues, preparation for and conduct during the conversation, and what should be done following the conversation.
This line manager briefing gives guidance on good practice when conducting difficult conversations, to give line managers the confidence to tackle difficult issues and to ensure the success of the conversation. It covers the importance of dealing with difficult issues, preparation for and conduct during the conversation, and what should be done following the conversation. This line manager briefing is accompanied by a PowerPoint presentation for training purposes.
 Download in PowerPoint
The line manager's role
Difficult conversations with employees are part and parcel of a line manager's role. The organisation has identified the manager as having the capacity to take responsibility for a group of people, so the manager should be prepared to address difficult issues with employees. |
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