Source: XpertHR P&D Date: 10-01-2012 Publisher: XpertHR

Communication: Line manager briefing on giving and receiving feedback

TOPICS:
HR policy and strategy management techniques
employee relations employee relations challenges and tools

AUTHOR: Stuart Walkley


Author: [Article:150967 "Staurt Walkley"]

The importance of giving employees feedback
Establishing a culture of regular feedback
      day-to-day praise
      day-to-day constructive feedback
Making feedback personal
Timely feedback
Emotional reaction
Formal feedback
      formal praise
      formal constructive feedback
Feedback between employees
Receiving feedback from employees
Test yourself

Introduction

Giving feedback to employees is an important part of a line manager’s role, but many managers do not give employees enough feedback. An absence of feedback creates uncertainty among employees about the organisation’s expectations of them and the standard of their performance, which is likely to result in poor engagement between employees and the organisation. This line manager briefing provides guidance on how to give and receive feedback. 

Giving feedback to employees is an important part of a line manager’s role, but many managers do not give employees enough feedback. An absence of feedback creates uncertainty among employees about the organisation’s expectations of them and the standard of their performance, which is likely to result in poor engagement between employees and the organisation. This line manager briefing provides guidance on how to give and receive feedback. 

This line manager briefing is accompanied by a PowerPoint presentation for training purposes. 
powerpointDownload in PowerPoint

The importance of giving employees feedback

Giving employees feedback has a considerable impact on them and the organisation:

  • Feedback helps to create a more personal connection between the organisation and its employees. Where an employee receives feedback this is likely to increase the level of engagement between the organisation and the employee, because the employee feels more involved with the organisation and connected to its goals, and it helps to demonstrate to the employee that the organisation values his or her efforts.
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