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Building human capital investment at Nationwide

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Source: IRS Employment Review

Issue: 819

Date: 11/03/2005

Publisher: IRS

Building human capital investment at Nationwide

TOPICS:

recruitment	retaining staff
pay and benefits	pay levels and awards
HR policy and strategy	management techniques work organisation

SECTORS:
finance

AUTHOR: Rachel Suff

Nationwide Building Society's measurement model clearly demonstrates the return on its human capital investment by improving customer commitment to boost business performance.

Key points

Nationwide Building Society has developed its "Genome" human capital measurement model to quantify the impact that employee commitment has on customer satisfaction and business performance.

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