| Source: IRS Employment Review |
Issue: 819 |
Date: 11/03/2005 |
Publisher: IRS |
Building human capital investment at Nationwide
TOPICS:| recruitment | retaining staff
| | pay and benefits | pay levels and awards
| | HR policy and strategy | management techniques
work organisation
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SECTORS:
finance
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Nationwide Building Society's measurement
model clearly demonstrates the return on its human capital investment by
improving customer commitment to boost business performance.
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Key points
- Nationwide Building Society
has developed its "Genome" human capital measurement model to quantify the
impact that employee commitment has on customer satisfaction and business
performance.
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