This line manager briefing
covers the topic of handling grievances. It aims to provide guidance on what
managers should do to deal with grievances raised by
employees in the course of their employment.
The guidance in this document reflects the "Acas code of practice on disciplinary and grievance procedures", which provides practical guidance on handling workplace grievances. Line managers should note that employment tribunals will take the code into account in deciding relevant cases. An unreasonable failure to follow the code may result in an adjustment of 25% in any compensation awarded, depending on which party is at fault.
This line manager briefing is accompanied by a PowerPoint presentation for training purposes.
Download in PowerPoint
This line manager briefing includes information on:
- The effective management of grievances
- Dealing with grievances
- Test yourself
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1. The effective management of grievances
Grievances are concerns, problems or
complaints that employees raise with their employer.