Grievance procedures: Line manager briefing on handling grievances (briefing)

Introduction
The effective management of grievances
      the structure of a grievance procedure
      general principles of managing grievances
      keeping records
Dealing with grievances
      the importance of acting promptly
      the grievance hearing
      the right to be accompanied
      investigating the grievance
      resolving the grievance
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Introduction

This line manager briefing looks at the the law and good practice on employee grievances, including the effective management of grievances and the practicalities of dealing with grievances. The briefing reflects the "Acas code of practice on disciplinary and grievance procedures", which provides practical guidance on handling workplace grievances. 

This line manager briefing is accompanied by a PowerPoint presentation for training purposes. 
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The effective management of grievances

Grievances are concerns, problems or complaints that employees raise with their employer. A grievance might concern matters such as an employee's work, physical working environment, pay and benefits, working hours, health and safety, working relationships or general treatment at work.