Author: [Article:150741 "Lynda Macdonald"]
Introduction
The effective management of grievances
the structure of a grievance procedure
general principles of managing grievances
keeping records
Dealing with grievances
the importance of acting promptly
the grievance hearing
the right to be accompanied
investigating the grievance
resolving the grievance
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Introduction
This line manager briefing looks at the the law and good practice on employee grievances, including the effective management of grievances and the practicalities of dealing with grievances. The briefing reflects the "Acas code of practice on disciplinary and grievance procedures", which provides practical guidance on handling workplace grievances.
This line manager briefing looks at the the law and good practice on employee grievances, including the effective management of grievances and the practicalities of dealing with grievances. The briefing reflects the "Acas code of practice on disciplinary and grievance procedures", which provides practical guidance on handling workplace grievances.
This line manager briefing is accompanied by a PowerPoint presentation for training purposes.
Download in PowerPoint
The effective management of grievances
Grievances are concerns, problems or
complaints that employees raise with their employer. A grievance might concern matters such as an
employee's work, physical working environment, pay and
benefits, working hours, health and safety, working relationships or general
treatment at work. |