Grievance procedures: Line manager briefing on handling grievances (briefing)

Overview

This line manager briefing covers the topic of handling grievances. It aims to provide guidance on what managers should do to deal with grievances raised by employees in the course of their employment. 

The guidance in this document reflects the "Acas code of practice on disciplinary and grievance procedures", which provides practical guidance on handling workplace grievances. Line managers should note that employment tribunals will take the code into account in deciding relevant cases. An unreasonable failure to follow the code may result in an adjustment of 25% in any compensation awarded, depending on which party is at fault. 

This line manager briefing is accompanied by a PowerPoint presentation for training purposes. 
Download in PowerPoint

This line manager briefing includes information on:

1. The effective management of grievances
   • the structure of a grievance procedure
   • general principles of managing grievances
   • keeping records
2. Dealing with grievances
   • the importance of acting promptly
   • the grievance hearing
   • the right to be accompanied
   • investigating the grievance
   • resolving the grievance
3. Test yourself

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1. The effective management of grievances

Grievances are concerns, problems or complaints that employees raise with their employer.