Source: IRS Employment Review Issue: 860 Date: 01/12/2006 Publisher: IRS

Call centre pay and benefits survey 2006

TOPICS:
pay and benefits pay and grading systems
pay levels and awards
benefits (pay-related and other)
pay-related incentives/awards
terms, conditions and employee rights working time and leave

SECTORS:
electricity, gas and water
finance
public services
services (other)
transport and communication

AUTHOR: Noelle Murphy


Our annual survey of call centre pay and benefits provides a guide to salaries in the sector and reveals that a wide range of employee benefits continues to be popular.


KEY POINTS

  • A higher-grade customer service representative can expect to earn a median £16,396 a year at the middle of their pay range, rising to £19,142 for a team leader and £33,000 for a call centre manager.
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