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Call centre pay and benefits survey 2006

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Source: IRS Employment Review

Issue: 860

Date: 01/12/2006

Publisher: IRS

Call centre pay and benefits survey 2006

TOPICS:

pay and benefits	pay and grading systems pay levels and awards benefits (pay-related and other) pay-related incentives/awards
terms, conditions and employee rights	working time and leave

SECTORS:
electricity, gas and water
finance
public services
services (other)
transport and communication

AUTHOR: Noelle Murphy

Our annual survey of call centre pay and benefits provides a guide to salaries in the sector and reveals that a wide range of employee benefits continues to be popular.

KEY POINTS

A higher-grade customer service representative can expect to earn a median £16,396 a year at the middle of their pay range, rising to £19,142 for a team leader and £33,000 for a call centre manager.

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