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Improving human capital performance at Co-operative Financial Services

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Source: IRS Employment Review

Issue: 904

Date: 08/09/2008

Publisher: IRS

Improving human capital performance at Co-operative Financial Services

TOPICS:

HR policy and strategy

management techniques
business challenges

SECTORS:
finance

AUTHOR: Rachel Suff

Co-operative Financial Services has used human capital management to achieve a high-performance culture in its organisation.

On this page:
A business transformation programme
Creating a high-performance culture
Measure by measure
Data collection and analysis
The "people dashboard"
Internal reporting
Acting on the results
Working in partnership to improve performance
External benchmarking
Results and learning points
Organisation profile
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