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Managing underperformance: the 2009 IRS survey

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Source: IRS Employment Review

Issue: 915

Date: 16/02/2009

Publisher: IRS

Managing underperformance: the 2009 IRS survey

TOPICS:

terms, conditions and employee rights	policies and procedures
HR policy and strategy	management techniques work organisation
training and development	training tools and techniques
employee relations	employee relations challenges and tools

SECTORS:
chemicals
hotels and catering
manufacturing (other)
public services
retail and wholesale
services (other)
transport and communication

AUTHOR: Rachel Suff

Organisations regularly update their performance management processes to ensure they are effective in tackling poor performance among employees, according to our survey of 50 employers.

On this page:
Our research
The performance management system
Chart 1: Areas covered by performance management in organisations
What is performance management?
Enhancing the performance management framework
Is underperformance a problem?
How does poor performance manifest itself?
How organisations are dealing with underperformance
Chart 2: How organisations deal with systematic underperformance
Resorting to disciplinary action
What works best in managing underperformance?
Crucial role of line managers
Supporting line managers
Barriers to improving performance
Chart 3: The main barriers to improving individual employee performance
Preventing underperformance
Box 1: Managing performance and underperformers in three organisations
Box 2: What is the key to effectively tackling underperformance?
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