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Using staff as coaches at the Child Benefit Office and Tax Credits Office

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Source: IRS Employment Review

Issue: 918

Date: 30/03/2009

Publisher: IRS

Using staff as coaches at the Child Benefit Office and Tax Credits Office

TOPICS:

HR policy and strategy	business challenges
training and development	training tools and techniques

SECTORS:
public services

AUTHOR: Paul Suff

The Child Benefit Office and Tax Credits Office of HM Revenue and Customs has developed a coaching programme aimed at getting its staff to use coaching skills on a day-to-day basis.

On this page:
The need for culture change
Coaching for performance
Embedding the skills
Making progress
Next steps
Box 1: Managers' feedback on the Coaching as a Management Style events
Box 2: Staff feedback on the Coaching for Confidence events
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