The ongoing dispute between British Airways and its cabin crew (on the BBC website) provides a persuasive illustration of why employers should try to avoid industrial action if at all possible.
In addition to the obvious impact on profits and the company's reputation among customers, the long-term effect of the dispute on employee morale should be another worry for BA, as highlighted by an anonymous BA manager writing on the Guardian website.
XpertHR has published a new guide on how to avoid a dispute escalating into industrial action (subscription required), which gives practical guidance to employers on the steps they can take to enable them to resolve a collective dispute.
The guide highlights the importance of using communications with employees positively and effectively, to prevent a ballot in favour of strike action, and looks at how to approach negotiations in order to achieve a genuine resolution to the dispute. It also covers the use of mediation or arbitration and, if all else fails, the circumstances in which an injunction could be obtained to prevent action going ahead.
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