As user development editor on XpertHR, I am responsible for bringing new users to the service by encouraging them to interact with our content and services. I’ll be working across the entire XpertHR Group to understand how web users come to us and what they want and using this knowledge to guide them to XpertHR’s fantastic resources. I’ll also be making sure that they can get what they require as easily as possible.

I see myself as part town crier (telling users what we have to offer), part online Sherpa (guiding users to what they are looking for) and part customer services representative (making sure the whole experience is a good one).

Prior to working at XpertHR, I spent many years at Reed Business Information (XpertHR’s owner) working on a variety of brands including Travel Weekly, Personnel Today and Computer Weekly.

I am passionate about learning and development and deliver some training for RBI. I am also interested in how technology is changing the way we do business and make money, the way we work, organise ourselves and communicate.

Email : martin.couzins@rbi.co.uk

Recent posts from Martin Couzins

• Learning gets social for UK employers - or does it?
• Using social media in internal communications
• TRU London - the unconference experience so far
• TRU London: a new way forward for HR and recruiters?
• Report: Centre for Cities Outlook 2010
• Survey: HR blogs - are you engaged?
• What percentage of UK HR professionals read HR blogs?
• Shining the light on HR and social media
• Plain English in HR
• Dilbert on employee engagement