Make or break time at the Royal Mail

In more May Day news, today’s Times has a piece by industrial editor Christine Buckley looking at possible impending strike action in the post office. According to Buckley, the Communication Workers Union executive is expected to ratify a strike ballot… continue

Continue reading

Is anybody there?

Those focused on delivering a positive customer interface should take note of my recent telephone experience; particularly where your customers may be lacking a cut glass accent The laudable attempts of a certain local authority (mentioning no names) to embrace… continue

Continue reading

Unison ad airs at peak time

Just in time for May Day, public service union Unison has dusted off its 2004 one-in-a-million TV advertising campaign, with the ad below broadcast last night on channel four during – what else? – the US hospital drama ER.
The… continue

Continue reading