In more May Day news, today’s Times has a piece by industrial editor Christine Buckley looking at possible impending strike action in the post office. According to Buckley, the Communication Workers Union executive is expected to ratify a strike ballot… continue
Those focused on delivering a positive customer interface should take note of my recent telephone experience; particularly where your customers may be lacking a cut glass accent The laudable attempts of a certain local authority (mentioning no names) to embrace… continue
Just in time for May Day, public service union Unison has dusted off its 2004 one-in-a-million TV advertising campaign, with the ad below broadcast last night on channel four during – what else? – the US hospital drama ER.
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