All items: Customer service training

  • How e-learning can boost sales and improve employee retention

    Date:
    8 September 2010

    Sky's "Get up to speed" e-learning portal has reduced the broadcaster's staff induction time by one week and improved retention and performance among new joiners. A similar solution introduced by wholesaler Spicers has helped boost sales among its distributors.

About this category

Case studies: HR and legal information and guidance relating to customer service training.