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Pensions Ombudsman anticipates caseload rise

Influenced by the current spirit of austerity, the Pensions Ombudsman said in its 2011/12 business plan that it would set aside some of its larger aspirations in favour of getting the core work done with "the resources available". Reporting in the ombudsman's report and accounts, Tony King, the present incumbent, reports that his office has actually exceeded most of its goals, with higher output than the previous 12-month period, "remarkably", without using all of the resources available, and under-spending the ombudsman budget for the second year running.