FAQs: English language requirement for public-sector workers
New FAQs cover the statutory requirement for customer-facing staff in the public sector to speak fluent English or Welsh:
- To which employers does the public-sector English language requirement apply?
- Which workers are covered by the public-sector English language requirement?
- How can employers measure the standard of English required under the English language requirement for public-sector workers?
- What should an employer do if an employee does not meet the standard required under the English language requirement for public-sector workers?
- How can an employer avoid discrimination when applying the English language requirement for public-sector workers?
- What should employers do to meet the requirement for a complaints procedure relating to English language fluency for public-sector workers?