What should the employer do if an employee's grievance repeats issues raised in an earlier grievance?

If an employee submits a grievance raising issues that the employer has already dealt with as a grievance, the employer should ask the employee to explain how the new grievance differs from the previous one, and whether or not a new incident has occurred or new evidence has come to light.

If it is clear that there is nothing new being raised, the employer can reject the grievance without a hearing. In doing so, the employer should write to the employee and explain that no further action will be taken because the grievance has already been dealt with. It may be appropriate for it to refer the employee to the previous correspondence and the outcome of the original grievance. It may also be appropriate for the employer to inform the employee that the matter will be considered again if new incidents occur or if new facts come to light.