When is an employee entitled to a guarantee payment?

The right to a statutory guarantee payment arises if an employee is not provided with work throughout a day or shift on which he or she is normally required to work. Such a day is referred to as a "workless day".

The employer need not pay a guarantee payment if: the employer's failure to provide work on that day is directly or indirectly attributable to employees' industrial action; if an employee has been continuously employed for less than one month; if the employee unreasonably refuses an offer of suitable alternative employment on that day; or if he or she does not comply with the employer's reasonable request to remain "on standby" in case work becomes available on that day.