Who should hear an appeal against a decision in relation to a grievance?

A grievance appeal should be heard, where possible, by a manager who is more senior than the person who dealt with the grievance, and who has not previously been involved in the proceedings. If there is no more senior manager, as may be the case in small businesses, another manager should hear the appeal. If there are no other managers, there may be another suitable person who could hear the appeal, for example the business owner. If it is not possible for another person to hear the appeal, the employer should make it clear to the employee that it will treat the grievance appeal fairly and objectively.