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Browse frequently asked questions and answers on key HR issues. Navigate by topic or key word search. View latest additions or suggest a question to the XpertHR editorial team.


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Under the Agency Workers Regulations 2010, must an employer inform agency workers who are working for it about vacancies in the organisation?

Under the Agency Workers Regulations 2010, are agency workers entitled to bonuses that are payable to direct recruits?


Under the Agency Workers Regulations 2010, are agency workers entitled to be paid the same overtime rates as direct recruits?

An agency worker who has completed the 12-week qualifying period is entitled to the same extra pay for extra hours as someone directly recruited by the hirer to do the same job. This can include contractual and informal overtime pay arrangements. However, the agency worker must fulfil the same conditions to qualify for overtime as the direct recruit, for example working a certain number of hours before overtime is payable.

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Under the Agency Workers Regulations 2010, are agency workers entitled to the same rights relating to working time and annual leave as direct recruits?

Under the Agency Workers Regulations 2010, must employers include agency workers in the same performance appraisal process as they use for direct recruits?

How does the exemption under the Agency Workers Regulations 2010 operate in relation to workers who have a permanent contract with an agency that provides for pay between assignments?

Do agency workers have protection from being subjected to a detriment in relation to the Agency Workers Regulations 2010?

What are the potential consequences for an employer of failing to comply with the provisions of the Agency Workers Regulations 2010?

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