Popular questions and answers
Questions about my access
- I have forgotten my password
- I have reset my password but have not received an email
- My email address has changed
- How do I change my password?
- I have received an email to activate my XpertHR subscription but when I click on the link I receive an error message
- I haven't received my activation email. How can I request a new email?
- I have activated my subscription but cannot view all the content?
- Why am I seeing a message about…?
Questions about my account
- I have an account or renewal query, who should I contact?
- How can I add or swap users on my subscription?
- An XpertHR user has moved on and we want to reallocate the licence
Questions about XpertHR content
- Where is the legal advice service?
- How can I know what new content is due to be added to XpertHR?
- How do I sign up for XpertHR webinars?
- How can I see what legislation is coming into effect?
- How can I sign up to XpertHR newsletters?
Questions about additional products and services
- I'm getting an error 500 message when trying to access salary surveys
- Where can I find industry-specific content?
- What additional content is available for different sectors, such as finance or local authority?
Questions about how to access XpertHR support
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