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Benchmarking > Survey

Managing Change 2010

The 2010 XpertHR benchmarking survey of change management. The survey looks in detail at HR practitioners' experience of organisational change, and their departments' roles in change management initiatives.

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Survey:	Managing Change 2010	Date: 25-06-2010
Source:	XpertHR Surveys	More about this Survey

Survey questions

Have you undertaken any initiatives requiring change management skills over the past two years?

What kind of change programmes have you undertaken in the past two years?

Have you undertaken acquisition or merger initiatives requiring change management skills over the past two years?

Have you undertaken change in ownership initiatives requiring change management skills over the past two years?

Have you undertaken culture change initiatives requiring change management skills over the past two years?

Have you undertaken facilities change initiatives requiring change management skills over the past two years?

Have you undertaken redundancy programmes requiring change management skills over the past two years?

Have you undertaken change in working hours for group of employees initiatives requiring change management skills over the past two years?

Have you undertaken major staffing changes initiatives requiring change management skills over the past two years?

Have you undertaken initiatives relating to offshoring or outsourcing that have required change management skills over the past two years?

Have you undertaken initiatives relating to IT systems that have required change management skills over the past two years?

Have you undertaken initiatives relating to performance management processes that have required change management skills over the past two years?

Have you undertaken offshoring or outsourcing initiatives requiring change management skills over the past two years?

Have you undertaken operational change initiatives in response to legislation requiring change management skills over the past two years?

Have you implemented any operational changes in response to economic conditions requiring change management skills over the past two years?

Have you undertaken organisational restructuring initiatives requiring change management skills over the past two years?

Have you undertaken other initiatives requiring change management skills over the past two years?

At what stage is the chief executive involved in change management processes?

At what stage are board members involved in change management processes?

At what stage are senior managers involved in change management processes?

At what stage are middle/first level managers involved in change management processes?

At what stage are non-managerial employees involved in change management processes?

At what stage are finance department members involved in change management processes?

At what stage are HR department members involved in change management processes?

At what stage are internal communications department members involved in change management processes?

At what stage are IT department members involved in change management processes?

At what stage are marketing/PR department members involved in change management processes?

At what stage are trade union members involved in change management processes?

At what stage are training department members involved in change management processes?

At what stage are external advisors involved in change management processes?

At what stage are external coaches involved in change management processes?

At what stage are contract workers involved in change management processes?

At what stage are other parties involved in change management processes?

Which parties are involved in initiating, planning, and implementing change?

Do any of your employees have specialist change management expertise?

In which part of the organisation is your change management expert based?

In which parts of the organisation are your change management expert based?

How does HR contribute to managing change?

What role does HR play in managing change?

Is HR expertise used to its full potential during change management initiatives?

Do any employees receive change management training?

Which employee groups receive change management training?

How do you deliver change management training?

Why don't you provide change management training?

Do you plan to introduce change management training?

Do you use a change management model when instigating a change programme?

What planning and implementation measures did you use to help achieve effective change management processes?

Did you use careful preparation to help achieve effective change management processes?

Did you use realistic implementation timelines to help achieve effective change management processes?

Did you use key performance indicators (KPIs) to help achieve effective change management processes?

Did you use an inter-departmental change management committee to help achieve effective change management processes?

Did you directly involve senior leaders in your change process?

What communications measures did you use to help achieve effective change management processes?

Did you use a communications exercise to help achieve effective change management processes?

Did you consult with trade unions to help achieve effective change management processes?

Did you use regular inter-departmental communications to help achieve effective change management processes?

Did you use employee feedback initiatives to help achieve effective change management processes?

Did you use senior leader endorsements through direct communication with employees to help achieve effective change management processes?

What training measures did you use to help achieve effective change management processes?

Did you coach senior leaders to help achieve effective change management processes?

Did you coach line managers to help achieve effective change management processes?

Did you use training of line managers in communicating change to help achieve effective change management processes?

Did you use employee training to help achieve effective change management processes?

What are the most effective planning and implementation measures for successful change management processes?

How effective is careful preparation in aiding change management processes?

How effective are realistic implementation timelines in aiding change management processes?

How effective are key performance indicators (KPIs) in aiding change management processes?

How effective is an inter-departmental change management committee in aiding change management processes?

How effective is direct senior leader involvement in aiding change management processes?

What are the most effective communications measures for successful change management processes?

How effective are communications exercises in aiding change management processes?

How effective is consultation with unions in aiding change management processes?

How effective are regular inter-departmental communications in aiding change management processes?

How effective are employee feedback initiatives in aiding change management processes?

How effective is direct communication by senior leaders with employees in aiding change management processes?

What are the most effective training measures for successful change management processes?

How effective is the coaching of senior leaders in aiding change management processes?

How effective is the coaching of line managers in aiding change management processes?

How effective is line manager training in communicating change in aiding change management processes?

How effective is employee training in aiding change management processes?

Do you formally assess the success of change management programmes?

What impact did your last change programme have?

What impact has your last change programme had on employee satisfaction/engagement?

What impact has your last change programme had on employee retention?

What impact has your last change programme had on absence rates?

What impact has your last change programme had on profits?

What impact has your last change programme had on productivity?

What impact has your last change programme had on customer satisfaction?

What impact has your last change programme had on organisational values/culture?

What impact has your last change programme had on the employer brand?

How successful was your last change programme in achieving its goals?

What issues arise during change management programmes?

Did communications with unions break down during your last change programme?

Did cost issues arise during your last change programme?

Did issues relating to employee resistance arise during your last change programme?

Did issues relating to external factors arise during your last change programme?

Did issues relating to inadequate consultation with employees arise during your last change programme?

Did issues relating to inadequate planning arise during your last change programme?

Did issues relating to poor senior management leadership arise during your last change programme?

Did issues relating to lack of change management expertise arise during your last change programme?

Did issues relating to lack of preparation time arise during your last change programme?

Did issues relating to lack of implementation time arise during your last change programme?

Did issues relating to poor organisational co-ordination arise during your last change programme?

Did IT problems affect your last change programme?

Did staff turnover levels affect your last change programme?

Did other issues affect your last change programme?

What are your views on change management?

To what extent do you agree with the following statement: "HR should be involved at the earliest possible stage of the change management process."

To what extent do you agree with the following statement: "The organisation needs to train up more individuals in change management skills."

To what extent do you agree with the following statement: "Our latest change programme was implemented smoothly and effectively."

To what extent do you agree with the following statement: "Internal communications have played a major part in making the change process a success."

To what extent do you agree with the following statement: "Non-managerial employees are most likely to be affected by change and least likely to have control over the outcome."

Have you altered your approach to planning or implementing change in the past two years?

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Managing change survey 2010: the role of HR

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