Grievances quiz - line manager training

Use this quiz in conjunction with the training on grievances.

1. Which of the following statements is correct?
   1. For the sake of continuity, an appeal in relation to a decision about an employee's grievance should always be heard by the manager who originally dealt with the grievance.
   2. Where possible, an appeal in relation to a decision about an employee's grievance should be heard by a more senior manager than the one who originally dealt with the grievance.