Overpayments: Deal with an accidental overpayment discovered after employee has left organisation

When to use this overpayments workflow

Use this overpayments workflow to deal with an accidental overpayment made to an individual where the overpayment is discovered only after he or she has left the organisation.

The employer must act quickly once it discovers the error and attempt to obtain the ex-employee's consent to a deduction being made from his or her final wages or salary, where this is possible, or to a repayment or series of repayments.

This workflow should be used only where there has been an overpayment of wages or employment-related expenses.

Key steps