Overpayments: Deal with an accidental overpayment made to an employee

When to use this workflow

Use this workflow to deal with an accidental overpayment made to a current employee.

The employer must act quickly once it discovers the error and attempt to obtain the employee's consent either to a deduction or deductions being made from the employee's salary, or to a repayment or series of repayments.

This workflow should be used only where there has been an overpayment of wages or employment-related expenses.

This workflow is an example of a legally compliant process. Where your organisation's own procedures go beyond the procedure set out in this workflow, you should follow these.

Workflow authors: Produced by the XpertHR editorial team with the assistance of Sara Phillips.

Key Steps

  • Consider options for recovery and discuss matter with employee
  • Make deductions in a reasonable way
  • Review payroll procedures to ensure error is not repeated
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