Grievances: Deal with a formal grievance

When to use this workflow

Use this workflow to deal with a formal grievance in line with the “Acas code of practice on disciplinary and grievance procedures”.

While any failure to follow the code is not actionable in itself, an employment tribunal hearing a relevant case will take the code into account, and may increase any compensation awarded by up to 25% where the employer has unreasonably failed to comply with it.

This workflow is an example of a legally compliant process. Where your organisation's own procedures go beyond the procedure set out in this workflow, you should follow these.

Workflow authors: Produced by the XpertHR editorial team with the assistance of Richard Thompson.

Key Steps

  • Investigate the grievance
  • Invite the employee to a grievance meeting
  • Inform the employee of the outcome of the grievance and right of appeal
  • Send a written invitation to a grievance appeal hearing
  • Inform the employee of the outcome of the appeal

Key "What if?" Events

  • What if? … the employee retracts his or her grievance
  • What if? … the employee fails to attend a meeting under the grievance procedure
  • What if? … the employee raises a further grievance on the same issue
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