Customer story: Greater London Authority

 

The Greater London Authority ensures that it gives accurate, consistent HR advice with XpertHR's help

The challenge

The Greater London Authority (GLA) is the top-tier administrative body for London. It needs to ensure that the information that the HR department gives to employees is consistent, so was looking for an information source that could be accessed by everyone in the team.

The GLA is a public body, so it is particularly important that the advice and guidance that it gives is clear and up to date. As senior HR manager Patrick Alleyne says: "You need reassurance that the information resources used will offer you the most accurate and helpful material which you know you can rely on."

The solution

The GLA has subscribed to XpertHR since 2004. Prior to this, the HR department used a range of products, including a number of print journals. However, as Patrick explains: "Once I had been told about XpertHR and was given a demonstration of this online tool, it seemed the only way to go. Once each person had an account they could just log straight on and access the information immediately." Patrick thought that XpertHR stood out above the competition and says: "It's so simple; and as long as you can navigate the web you can use XpertHR."

The GLA users particularly like Liveflo - interactive workflows guiding them through a range of HR procedures, making it an excellent development tool for less-experienced staff. Meanwhile, the "how to" guides provide practical advice on managing workplace situations. Patrick states: "These guides are great when reviewing the GLA way of doing things and revising and updating processes to reflect the prevailing climate."

The GLA team finds that, by setting up their own XpertHR profiles, they save valuable time as they receive information specific to their topics of choice. Patrick says: "XpertHR allows you to select topics which are relevant to you. You receive bulletins via email on key topics." As a result, Patrick's team is alerted immediately to changes affecting them, ensuring that they remain compliant and up to speed with good practice.

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Customer details

Name:
Patrick Alleyne
Title:
Senior HR manager
Organisation:
Greater London Authority
Industry:
Public services > Local government
Organisation size:
560 employees
HR team:
16 employees
 
 

Once I had been told about XpertHR and was given a demonstration of this online tool, it seemed the only way to go. Once each person had an account they could just log straight on and access the information immediately.

 

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