Customer story: McNicholas

 

XpertHR plays a crucial part in ensuring that policies and practices are compliant and up to date

The challenge

As HR director, Catriona Smith faces several challenges. One of her key areas of responsibility is to ensure that all the organisation’s HR policies and procedures are up to date and compliant. There is also a need for both her and her team to keep up with best practice and quickly access HR information without wasting time trawling search engines and unreliable websites. Catriona wanted to empower her team to take ownership of more HR tasks, confident in the knowledge that they were using a reliable and comprehensive source.

Catriona also wanted a way to deliver training sessions on key HR issues easily and without having to start from scratch.

The solution

Catriona chose XpertHR as her HR resource because she views it as a “one-stop shop” for all the information that she needs to carry out her role. Catriona says: “I am always 99.9% sure I can find what I need.” She finds this saves her time, letting her get on with other tasks.

In addition, Catriona knows that she can make use of the legal advice line for confirmation on anything she is not sure about. She says that it is useful for when “you think you know the answer, but you just want to check”, which is a great reassurance without the cost of contacting an employment lawyer, “like having a safety net”.

Catriona recently decided to expand the organisation’s XpertHR subscription to a team licence so that her whole team could have access to XpertHR. This means that she can delegate tasks safe in the knowledge that her team have access to reliable, up-to-date information. The whole team can now utilise the XpertHR model policies and documents, helping them to ensure that McNicholas’ own policies are compliant and up to date. For example, in relation to the recent change to the collective redundancy consultation period, Catriona knew that the model policies and documents on XpertHR would quickly be updated, so she could easily adapt the material to suit her own needs.

When it comes to learning and development, her team use the line manager briefings to deliver structured training sessions to the organisation’s line managers. The briefings are in plain English, assuming no previous knowledge of employment law, and each is accompanied by a PowerPoint presentation. Catriona loves that she can “McNicholas-ise” the briefings - editing them to meet her own needs. She has also started using Liveflo for training, which she says “is helpful for taking managers through a process, as you can show them step by step using the flowcharts”.

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Customer details

Name:
Catriona Smith
Title:
HR director
Organisation:
McNicholas Construction Services
Industry:
Manufacturing and production > Construction
Organisation size:
1,400 employees
HR team:
10 employees
 
 

I recently decided to expand the organisation’s XpertHR subscription to a team licence so that my whole team could have access to XpertHR. This means that I can delegate tasks safe in the knowledge that my team has access to reliable, up-to-date information.

 

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