Customer story: Plan UK

 

Plan UK utilises the wide range of model documents on XpertHR

The challenge

Kate Turner is head of HR at Plan UK, which has grown significantly over the past few years and continues to do so. It is therefore essential for Kate's team to constantly review their policies and ways of working to ensure that they are up to date and meet the organisation's needs.

Kate is also keen to improve Plan UK's awareness of how other organisations operate and to benchmark some of the organisation's key data to improve processes.

The solution

The HR team at Plan UK utilises the wide range of model documents on XpertHR to ensure that their policies and procedures remain up to date. Kate says: "It has been really useful to be able to refer to the model policies."

The regular email updates that Kate receives are also "very helpful in ensuring [her] knowledge is up to date", and she finds the employment law manual invaluable for checking the legal position on particular issues. She says: "Having XpertHR means that we can easily find information that we have confidence in so don't have to waste time looking in different places. I find XpertHR comprehensive and easy to understand." The legal advice line is another aspect of the service that Kate has found to be "excellent". Being able to submit a question by phone or by email means that Kate and her team rarely need to consult an employment lawyer, helping to cut costs.

XpertHR Benchmarking gives Kate access to a database of employer data in relation to more than 3,000 questions, covering areas such as absence rates, annual leave entitlement, training budgets and labour turnover. She plans to put this to good use going forward, to achieve the organisation's aim of measuring and monitoring its policies and practices against those of other employers.

Kate concludes: "Having XpertHR means that we can easily find reliable information that we have confidence in."

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Customer details

Name:
Kate Turner
Title:
Head of HR
Organisation:
Plan UK
Industry:
Private-sector services > Not-for-profit
Organisation size:
170 employees
HR team:
Five employees
 
 

Having XpertHR means that we can easily find information that we have confidence in so don’t have to waste time looking in different places. I find XpertHR comprehensive and easy to understand.

 

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