Customer story: The WI

 

XpertHR Liveflo helps the National Federation of Women’s Institutes tackle pensions auto-enrolment

The challenge

Chrystal Isherwood, HR officer at the National Federation of Women’s Institutes, needed to prepare for her organisation’s auto-enrolment staging date. She was faced with the mammoth task of assessing every member of her 90-strong workforce to ascertain into which category individual workers fell and the organisation’s pensions auto-enrolment duties in relation to them.

While her payroll team would also be undertaking this assessment, Chrystal admitted that they were not “auto-enrolment ready” and wanted added assurance that individuals were being assigned the correct category.

The solution

Chrystal needed a solution that would cut down the work involved in ascertaining each member of staff’s auto-enrolment category. Liveflo was the tool on which Chrystal knew she could rely, as it provides step-by-step guidance to help employers complete the task in hand and comply with the law.

By using the interactive “Pensions auto-enrolment: Assess an individual to ascertain your duties in relation to him or her” workflow, Chrystal could confidently assess each individual. She simply had to click through the steps of the workflow, following the procedure set out before her.

She says: “Being able to interact with the Liveflo makes life so much easier. If I make a mistake I can just click back; if I had to use a flat diagram I would have to start over from the beginning and wouldn’t be able to keep track of how far I am in the process.”

Chrystal is adamant that Liveflo has helped to save her time, and allowed her to double-check the payroll team’s assessment easily, providing complete peace of mind.

She says: “The workflow helps to eliminate human error; all I have to do is answer the questions on my screen and Liveflo will calculate each worker’s category. I would definitely recommend it to other HR professionals when having to undertake a complex procedure.”

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Customer details

Name:
Chrystal Isherwood
Title:
HR officer
Organisation:
National Federation of Women’s Institutes
Industry:
Private-sector services > Not-for-profit
Organisation size:
90 employees
HR team:
Two employees
 
 

The workflow helps to eliminate human error; all I have to do is answer the questions on my screen and Liveflo will calculate each worker’s category. I would definitely recommend it to other HR professionals when having to undertake a complex procedure.

 

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