Surveys
International: Call centre employment and HR practices examined
Source: European Employment Review
Date: 12/07/2007
Research published in May 2007 analyses employment and HR management in call centres in 17 countries worldwide. It finds that the widespread view of call centres as “electronic sweatshops” with low pay, poor quality of work and little collective representation of workers is not true in all countries and types of call centre.
Average £90,678 a year for HR directors
Source: IRS Employment Review
Date: 18/05/2007
Salaries for HR directors continue to lag behind those for finance and marketing directors in most countries, according to the 2007 Global Pay Summary published by Mercer Human Resources Consulting.
Case studies
International: DNV sets up global employee forum
Source: European Employment Review
Date: 15/10/2009
DNV, a risk-management services multinational based in Norway, has set up a global employee information and consultation forum. We look at the DNV case and at other companies that have established "world works councils".
Reducing the impact of domestic violence at work
Source: IRS Employment Review
Date: 20/12/2006
Domestic violence has a financial and emotional impact on the workplace. Our two case studies demonstrate the steps that employers can take to reduce this impact.
