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What are the attributes of an effective HR function?

Whole books have been written in an attempt to determine what makes an effective HR function; academic careers have been built just on pinning down what is meant by the word "effective"; and fortunes have been amassed by consultancies with a proprietary method or model that claims to reveal the secret, in return for a modest fee.

Key points

  • Organisations participating in the IRS HR roles and responsibilities survey were divided into two groups - those with "effective" and those with "ineffective" HR departments - based on respondents own scoring of the department's work.