Introduce, manage and review a standby and call-out system
Key points
Employers use standby and call-out arrangements where employees may need to be available for work outside their normal hours.
When introducing a standby and call-out system, the employer should understand the contractual implications and ensure that the standby and call-out requirements are clearly stated in employees' contracts.
The employer should make clear how employees will be compensated for time spent on standby, or when called out, and should regularly review these levels of compensation.
Employers should periodically review their standby and call-out arrangements to ensure that they are the best way of providing cover for the work required.
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