Updated to include information on Chard v Trowbridge Office Cleaning Services Ltd, concerning a mistake on the early conciliation certificate.
The second part of our investigation into workplace conflict outside the formal discipline and grievance arena looks at the techniques and tools employers use to manage it. It also contains some findings on the use of Acas's early conciliation scheme.
Good practice guidance discussing the benefits of using mediation to resolve workplace disputes, the situations that are suitable for mediation, the principles of mediation and how to set up a mediation initiative in the workplace.
Definition from the XpertHR glossary.
Practical guidance on avoiding a dispute escalating into industrial action, including understanding when a strike or other action is lawful; negotiating with a trade union; mediation and arbitration; and obtaining an injunction.
A model mediation policy, which deals with the relationship with disciplinary and grievance procedures, when mediation may be used, appointing a mediator, mediation agreements, settlement agreements and confidentiality.
A model mediation agreement, which deals with the parties, the dispute, the mediation, the mediator, other participants, confidentiality, privelege, settlement, costs of the mediation, and law and jurisidiction.
A model contract clause to give the option for workplace disputes that arise, such as under a disciplinary or grievance procedure, to be resolved through mediation.
HR and legal information and guidance relating to mediation.