Employee grievances

Bar Huberman

Editor's message: Having a clear and effective grievance procedure in place can help your organisation resolve complaints raised by employees at an early stage and avoid employment tribunal claims.

Enabling employees to raise formal grievances can help you to identify issues that the organisation needs to address, for example bullying, health and safety concerns, discrimination or unfair practices relating to pay or benefits.

There is no minimum statutory procedure to follow, but you must deal with grievances in a way that complies with basic principles of fairness. You should make sure that you are familiar with the "Acas code of practice on disciplinary and grievance procedures".

Dealing with a grievance is rarely a straightforward process, and our resources guide you through the potential practical difficulties that could arise, such as where an employee repeatedly raises grievances about the same issue, or appears to be abusing the process by raising trivial issues.

Bar Huberman, senior employment law editor

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