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Leadership culture change aids engagement at L&Q Housing Trust

Despite having to rethink the way it delivers its services in the light of the current recession, London and Quadrant Housing Trust (L&Q) has seen a rise in staff satisfaction, fuelled by its ongoing focus on engagement and a groundbreaking leadership development programme.

Key points

  • London and Quadrant Housing Trust (known as L&Q) has undergone four mergers in four years, followed by a major restructuring exercise in 2008.