How can employers find out whether or not an outplacement provider is providing a good service to their redundant employees?

If employers contract out the provision of assistance to an outplacement provider, they should monitor its effectiveness. This can be done by arranging interviews with employees during the programme and once the service has run its course, and by monitoring how long the employees stay in the jobs that are found. This data should be collected and changes made to the assistance provided or the information stored for any potential future redundancy situation.