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Onboarding (1): What is it and why does it matter?

Author: Debra Cadman


In our series of four guides to onboarding employees, we show you how to design and implement an onboarding programme that helps to develop an effective and engaged workforce.

Here, we explain what onboarding is and the importance of effective onboarding to the new recruit and to the organisation. This is the first guide in our series on onboarding new recruits:


  • Onboarding is the process employers use to welcome new starters into the organisation, and it is a critical aspect of the employee experience. (See What is onboarding?)
  • Onboarding can have a big impact on employee engagement, retention and performance, allowing organisations to achieve a return on their investment. (See What are the benefits of a great onboarding experience?)