Popular questions and answers
Questions about my access
- I have forgotten my password. What should I do?
- I have reset my password but not received an email with a reset link. What should I do?
- How do I notify you of a change to my email address?
- How do I change my password?
- I have received an email to activate my XpertHR subscription but when I click on the link I get an error message. What should I do?
- I haven't received my activation email. How can I request one?
- I have activated my subscription but cannot view all the XpertHR content. What should I do?
- I'm seeing a message about being able to access three subscriber-only resources. Why is this?
Questions about my account
- I have an account or renewal query. Who should I contact?
- How can I add or swap users in relation to my subscription?
- How do we reallocate a licence to a different user?
Questions about XpertHR content
- How can I access the Legal advice service?
- How do I know if an XpertHR resource is kept up to date?
- How can I refine my search results?
- How do I know what new resources are due to be added to XpertHR?
- How do I sign up for an XpertHR webinar?
- How can I see at a glance what new legislation is due to come into effect?
- How can I sign up to XpertHR newsletters?
- Why are some of the XpertHR resources categorised under an industry?
- Are additional resources available for different sectors such as the financial services sector and local authorities?