Note: Employee Assistance Programmes 2014: Employers' views as to whether their employee assistance programme (EAP) justifies its cost. EAPs are confidential services that help employees and managers cope with problems they encounter both inside and outside the workplace. EAPs usually provide a telephone helpline, where callers can discuss problems, together with information and advice on a wide range of personal, health and other issues. This XpertHR survey was conducted in June 2014.