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Unfair dismissal of bar worker who told customer to "shut up" during argument

This report relates to 1 case(s)

Drydale v Vennskap Ltd ET/1201766/2012

unfair dismissal | misconduct | argument with customer

An employee's inappropriate behaviour towards a customer is not necessarily a fair reason for dismissal when the surrounding circumstances are taken into account, as the employer in this tribunal case found out.