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Improving the employee experience (1): What is the employee experience and why does it matter?

Kate Pritchard

About the author

Kate Pritchard, senior consultant at People Insight, is an employee engagement expert with over 20 years' experience in the field of employee research and consultancy.

Laura Kimpton

XpertHR editor

Laura Kimpton is an HR strategy and practice editor who has worked on XpertHR content since 2013.


In a changing world of work, formulating an HR strategy to improve the employee experience is now critical to attracting, retaining and getting the most from your people.

As this series of leading practice guides explain, moving beyond employee engagement and focusing on the experience for each and every employee should be a priority for HR teams if they want their organisations to thrive.

Here, we introduce the meaning of the term "employee experience" and discuss the importance of getting it right. This is the first guide in our series on employee experience: