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Handling difficult conversations

Authors: Richard Wilkes and Gary Bates, Steps Drama Learning Development


This line manager briefing gives guidance on good practice when conducting difficult conversations, to give line managers the confidence to tackle difficult issues and to ensure the success of the conversation. It covers the importance of dealing with difficult issues, preparation for and conduct during the conversation, and what should be done following the conversation.

This line manager briefing is accompanied by a PowerPoint presentation for training purposes, which should be used in conjunction with the briefing. The briefing and PowerPoint presentation can be adapted for use, subject to the XpertHR terms and conditions of use.

Download in PowerPoint