This is a preview. To continue reading, register for free access now. Register now or Log in

Handling difficult conversations

Authors: Richard Wilkes and Gary Bates, Steps Drama Learning Development

Introduction

This line manager briefing gives guidance on good practice when conducting difficult conversations, to give line managers the confidence to tackle difficult issues and to ensure the success of the conversation. It covers the importance of dealing with difficult issues, preparation for and conduct during the conversation, and what should be done following the conversation.