The purpose of a grievance hearing is to allow the employee to explain the details of the grievance and to identify how to resolve it, if possible. The manager chairing the meeting should aim to gain a clear understanding of the grievance by listening to the employee and asking questions to clarify the facts.
The manager should aim to keep the meeting amicable and should ensure a non-biased and objective approach throughout.
Where the employee has taken advantage of the right to be accompanied at the hearing, legislation specifies what the companion is and is not permitted to do at the hearing.
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