Refuse a request for flexible working

Key points

  • If a qualifying employee makes a flexible working request under the statutory procedure, the employer must deal with the request in a reasonable manner.
  • The request can be refused only on certain specified grounds, for example that the proposed flexible working pattern would have a detrimental effect on the employer's ability to meet customer demand.
  • The employer must notify the employee of its decision within the period specified in the statutory procedure.

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