Coaching and mentoring

New and updated

• How coaching retail staff can help the high street survive

  Date:

  25 May 2018

  Type:

  Commentary and analysis

  With Marks & Spencer the latest high street brand to announce widespread store closures, with perhaps Homebase to follow, the onus is on retailers to improve customer service. Benoit Mahé from retail training specialist CapKelenn explains how coaching can ensure customers' experience is positive and help the high street survive.

• Introduce a coaching scheme

  Type:

  Tasks

• How to make a success of employee coaching: the 2012 XpertHR survey

  Date:

  7 March 2012

  Type:

  Survey analysis

  Coaching programmes can deliver a broad range of valuable benefits - including improved business performance - if they have support at leadership level and the buy-in of employees, according to XpertHR research.

• How to deliver an employee coaching programme: the 2012 XpertHR survey

  Date:

  7 March 2012

  Type:

  Survey analysis

  Although eight employers in 10 use line managers as coaches, many have concerns about their competence in this area, according to XpertHR research.

• How maternity coaching can attract and retain female talent

  Date:

  11 January 2012

  Type:

  Commentary and analysis

  Targeted coaching for mothers can ensure a smooth return to work after maternity leave, and help employers attract and retain valued female employees. XpertHR examines this rising trend and looks at what is on offer to help support new fathers.

• Mentoring policy

  Type:

  Policies and documents

  A model mentoring policy, which covers the purpose of mentoring, how mentors and mentees will be matched, and the responsibilities of the mentor and mentee.

• Mentoring contract

  Type:

  Policies and documents

  A model mentoring contract, which covers the purpose of mentoring, how mentors and mentees will be matched, and the responsibilities of the mentor and mentee.

• Mentoring evaluation form

  Type:

  Policies and documents

  A model mentoring evaluation form, for both the mentor and mentee to evaluate a mentoring arrangement.