With Marks & Spencer the latest high street brand to announce widespread store closures, with perhaps Homebase to follow, the onus is on retailers to improve customer service. Benoit Mahé from retail training specialist CapKelenn explains how coaching can ensure customers' experience is positive and help the high street survive.
Coaching programmes can deliver a broad range of valuable benefits - including improved business performance - if they have support at leadership level and the buy-in of employees, according to XpertHR research.
Although eight employers in 10 use line managers as coaches, many have concerns about their competence in this area, according to XpertHR research.
Targeted coaching for mothers can ensure a smooth return to work after maternity leave, and help employers attract and retain valued female employees. XpertHR examines this rising trend and looks at what is on offer to help support new fathers.
A model mentoring policy, which covers the purpose of mentoring, how mentors and mentees will be matched, and the responsibilities of the mentor and mentee.
A model mentoring contract, which covers the purpose of mentoring, how mentors and mentees will be matched, and the responsibilities of the mentor and mentee.
A model mentoring evaluation form, for both the mentor and mentee to evaluate a mentoring arrangement.
HR and legal information and guidance relating to coaching and mentoring.