What should the employer do if an employee fails to attend a meeting under the grievance procedure?

If an employee fails to attend a meeting under the grievance procedure, the employer should ask the employee why he or she did not attend and explain that it is important that he or she attend, to enable it to deal with the grievance fairly and promptly. The employer should rearrange the meeting, in consultation with the employee. If the employee fails to attend again, the employer should consider the reasons for the non-attendance and whether or not it would be reasonable to rearrange the meeting again. The employer should balance the need to allow the employee the chance to explain his or her grievance with the need to deal with the grievance without unreasonable delay.

The employer can make a decision on the grievance, based on the information it has available, without meeting with the employee, if it is reasonable to do so in the circumstances. For example, the employer may decide to proceed to a decision if the employee has repeatedly failed to attend a meeting without good reason.