Editor's message: Even in the most congenial workplaces, from time to time employees may have concerns about their work, working environment or working relationships. Having a clear and effective grievance procedure in place can help organisations resolve such issues at an early stage, often without recourse to a formal process.
The written statement of terms and conditions of employment issued to every new employee must include specified information relating to the redress of grievances. Beyond that, there is no minimum statutory procedure to follow in relation to grievances. However, you must ensure that your process complies with the basic principles of fairness set out in the “Acas code of practice on disciplinary and grievance procedures”. Although employees cannot bring employment tribunal claims based purely on a failure to follow the code, the tribunals will take any such failure into account when considering relevant cases.
While your organisation will be able to deal with many grievances in a straightforward manner, it is also advisable for it to have a clear policy for dealing with some of the more challenging aspects of employee grievances, including persistent trivial grievances and those raised in relation to ongoing disciplinary or capability procedures.
Zeba Sayed, employment law editor
HR professionals have relied on formal grievance procedures for years, but are they still fit for purpose? In an extract from his new book, Managing Conflict, David Liddle argues that resolution policies, rather than traditional grievance procedures, have a better chance of achieving harmony in the workplace.
We look at how employers can take a common sense approach to dealing with employee grievances.
Enhanced to include a new section on recording of meetings during the grievance process.
Enhanced to include a new section on recording of meetings during the collective grievance process.
Employers are increasingly encountering employees covertly recording disciplinary and grievance meetings. In this week's podcast, we discuss how an employer should deal with this.
Dealing with a grievance promptly and fairly is vital for employers aiming to reduce the risk of employment tribunal claims. Zeba Sayed sets out a five-step guide for HR on how to conduct a successful grievance procedure.
Additional information on the law on grievance procedures for NHS employers, including dealing with bullying and harassment and job planning and pay progression disputes. To be read in conjunction with the general information on the law on grievance procedures.
A model letter inviting an employee to a grievance appeal meeting.
A model letter inviting an employee to attend a grievance meeting.
HR and legal information and guidance relating to grievances.