Introduce, manage and review a standby and call-out system
- Employers use standby and call-out arrangements where employees may need to be available for work outside their normal hours.
- When introducing a standby and call-out system, the employer should understand the contractual implications and ensure that the standby and call-out requirements are clearly stated in employees' contracts.
- The employer should make clear how employees will be compensated for time spent on standby, or when called out, and should regularly review these levels of compensation.
- Employers should periodically review their standby and call-out arrangements to ensure that they are the best way of providing cover for the work required.