Handling difficult conversations
Authors: Richard Wilkes and Gary Bates, Steps Drama Learning Development
Introduction
This line manager briefing gives guidance on good practice when conducting difficult conversations, to give line managers the confidence to tackle difficult issues and to ensure the success of the conversation. It covers the importance of dealing with difficult issues, preparation for and conduct during the conversation, and what should be done following the conversation.
View the full article today
Register to read this article
Already an XpertHR user?
Log in
